Lodges

It is our pleasure to welcome the general public to our accommodation. We want you to enjoy your stay but in light of current guidelines we do need your cooperation in order to ensure the safety of all of our guests and staff. We wish to reassure you we are doing our best to protect you from the virus whilst you stay with us.

Breakfast

Cooked breakfast is offered on Friday, Saturay and Sunday. Breakfast may be available on other days for groups of 3 or more. Please contact us to discuss your requirements. Where breakfast is not available or not booked, a complimentary breakfast basket is provided in your room.

Room Preparation

At this time, where possible our rooms are left unoccupied for 24 hours between bookings. This is to ensure we minimise the risk of spreading the virus to guests and staff. However, there may be occasions when this is not possible.This may change at any time in line with lifting of Government restrictions.

Our bedding and towels are laundered at 60 deg C or more.

Our lodge rooms have independent entrance and are completely self contained. You can park directly outside your lodgeg. All lodges have a small fridge and microwave.  Dishwashed crockery is provided.

Check In

We operate a compulsory remote check in service. 

Payment

You must provide valid card details with your booking. The card will be preauthorised 6 days before check in. If you wish to pay cash on arrival we will cancel the preauthorisation once the cash payment has been received. You can also pay over the phone, online or via BACs. A receipt is provided.

Personal Hygiene

To assist you in adhering to the Government guidelines for handwashing, we provide either Coronavirus effective handwipes on arrival or hand sanitiser. Masks are no longer provided.

Housekeeping

As advised in your booking confirmation, housekeeping is limited and will be discussed with you. However pleae note we do not provide housekeeping for stays of 2 nights or less. You are free to opt out of housekeeping if you would prefer. 

We have large trade waste and recycling bins on site for the safe disposal of your daily waste.

A small housekeeping pack is provided to help you clean up spillages etc.

We provide extra supplies of tea, coffee, milk, sugar, bin bags and toilet paper. Additional supplies can be requested by text using the mobile number provided in your room.  Items will be left on the bench outside your room in a sealed bag and text advice sent.

Social Distancing

We ask all guests to respect social distancing rules and even in the event of restrictions being relaxed or stopped altogether, please respect the fact that some guests may still be nervous. Afford space where you can please.

Visitors are not permitted in your room.

If you have any questions regarding our management of the Corona Virus risk please get in touch using our Contact Form , email enquiries@pinewood-lodge.co.uk or Telephone +44 1530 264477