Lodges

It is our pleasure to welcome the general public to our accommodation. We want you to enjoy your stay but in light of current guidelines we do need your cooperation in order to ensure the safety of all of our guests and staff. We wish to reassure you we are doing our best to protect you from the virus whilst you stay with us.

Breakfast

Cooked breakfast is not offered at the moment. Some breakfast items are provided in your room.

Room Preparation

At this time, our rooms are left unoccupied for 48 hours between bookings. This is to ensure we minimise the risk of spreading the virus to guests and staff. This may change at any time in line with lifting of Government restrictions.

Rooms are cleaned by one person only and cleaning is undertaken with Coronavirus effective products followed by a final disinfectant wipe down. This includes all touchpoints, microwaves and fridges. Gloves and masks are worn whilst cleaning. 

Our bedding and towels are laundered at 60 deg C or more.

Our lodge rooms have independent entrance and are completely self contained. You can park directly outside your lodge. With the exception of the King Size bedroom, all lodges have a small fridge and microwave.  Dishwashed crockery is provided if requested on booking. 

Check In

We operate a compulsory remote check in service. 

Payment

We request payment a minimum 2 working days in advance of your stay or immediately on booking if your booking is made within 2 working days of check in. You can pay either over the phone, online or via BACs. A receipt is provided.

Personal Hygiene

To assist you in adhering to the Government guidelines for handwashing, we provide either Coronavirus effective handwipes on arrival or hand sanitiser and a mask.

Housekeeping

As advised in your booking confirmation, housekeeping is limited and will be discussed with you. You are free to opt out of housekeeping if you would prefer.

We have large trade waste and recycling bins on site for the safe disposal of your daily waste.

A small housekeeping pack is provided to help you clean up spillages etc.

We provide extra supplies of tea, coffee, milk, sugar, bin bags and toilet paper. Additional supplies can be requested by text using the mobile number provided in your room.  Items will be left on the bench outside your room in a sealed bag and text advice sent.

Social Distancing

We ask all guests to respect social distancing rules and even in the event of restrictions being relaxed or stopped altogether, please respect the fact that some guests may still be nervous. Afford space where you can please.

Visitors are not permitted in your room.

If you have any questions regarding our management of the Corona Virus risk please get in touch using our Contact Form , email enquiries@pinewood-lodge.co.uk or Telephone +44 1530 264477