Lodges

It is our pleasure to welcome the general public to our accommodation. We want you to enjoy your stay but in light of current guidelines we do need your cooperation in order to ensure the safety of all of our guests and staff. We wish to reassure you we are doing our best to protect you from the virus whilst you stay with us.

We do not currently offer a cooked breakfast but we do provide a complimentary breakfast basket which includes fresh milk, juice, yoghurts, cereals and pastries. 

Room Preparation

Our bedding and towels are laundered at 60 deg C or more.

Our lodge rooms have independent entrance and are completely self contained. You can park directly outside your lodge. All lodges have a small fridge and microwave.  Dishwashed crockery is provided.

Check In

We operate a remote check in service but can offer face to face check in if arranged in advance.

Payment

You must provide valid card details with your booking. The card will be preauthorised 6 days before check in. If you wish to pay cash on arrival we will cancel the preauthorisation once the cash payment has been received. You can also pay over the phone, online or via BACs. A receipt is provided.

Housekeeping

As advised in your booking confirmation, housekeeping is limited and will be discussed with you. However please note we do not provide housekeeping for stays of 2 nights or less. You are free to opt out of housekeeping if you would prefer. 

We have large trade waste and recycling bins on site for the safe disposal of your daily waste.

A small housekeeping pack is provided to help you clean up spillages etc.

We provide extra supplies of tea, coffee, milk, sugar, bin bags and toilet paper. Additional supplies can be requested by text using the mobile number provided in your room.  Items will be left on the bench outside your room in a sealed bag and text advice sent.

Social Distancing

We ask all guests to respect social distancing rules and even in the event of restrictions being relaxed or stopped altogether, please respect the fact that some guests may still be nervous. Afford space where you can please.

Visitors are not permitted in your room.

If you have any questions regarding our management of the Corona Virus risk please get in touch using our Contact Form , email enquiries@pinewood-lodge.co.uk or Telephone +44 1530 264477